Patient Information
Welcome to Generations ObGyn. Here at Generations, our practice consists of seven physicians, a nurse practitioner, four ultra-sonographers, an aesthetician, and many more highly dedicated and caring employees who hope to create a warm, welcoming environment.
Our staff works hard every day to accommodate a large number of patients with a variety of appointments. Please allow plenty of time for parking, registration and paperwork prior to your appointment. Some paperwork can now be done online prior to your appointment via our patient portal. Please bring an up-to-date insurance card and photo ID. Due to the number of patients we see per day, we do have to adhere to a schedule. If you are more than 20 minutes late for your appointment, you may be asked to reschedule.
Patient Forms
Download the forms below to keep your patient record updated, learn about what constitutes an obstetrical emergency and what over-the-counter medications are safe to take during your pregnancy.
Patient Privacy
Generations ObGyn considers your medical records confidential. We will only release the records or any part of them if you give us written authorization. No matter what the circumstances, we will not release these records unless we have written notification that you wish us to do so.
Test Results
We normally use LabCorp for processing all ordered labs and any pap smears performed in office. To obtain test results, there are two available options: 1) go to www.labcorp.com and create an account to obtain your test results or 2) utilize your Patient Portal with Generations ObGyn. If you are not registered on the Patient Portal with Generations ObGyn, please contact our office to request access: (865) 769-4444.
Please allow up to 2 weeks for lab results and up to 3 weeks for pap smear results.
Normally, we will not call if all results return with Normal findings. If any Abnormal findings occur, you will be contacted by our office after the ordering provider has reviewed the test results and provided direction on next steps.
Appointment Reminders
You will receive an appointment reminder 2-3 days prior to your scheduled appointment utilizing the method you requested at our office-text, email, or phone call. Upon receiving the Appointment Reminder, you will
have the option to Confirm or Cancel your appointment. If you select the incorrect option, or need to reschedule, please call our office: (865) 769-4444, Option 1. You are able to change your Appointment Reminder
delivery method at any time, just let us know!
Insurance
Generations ObGyn accepts insurance through many different PPO and HMO plans and accepts traditional indemnity insurance. If you are not sure about our provider status with your insurance company, please check with your insurance company or with our business office.
We also accept major credit cards and participate in the CareCredit healthcare payment program.
Prescription Refills
Drug prescription refills are filled only during office hours when the physician and nurse have access to your medical record. We ask that you contact your pharmacy. They will forward a request for your prescription refill. Please allow 24 hours for the request to be complete.
Frequently Asked Questions
Q. What forms of payment do you accept?
A. Cash, Check, Visa, Master Card, American Express, Debit Cards (including HSA)
Q. Can you bill me for my copay?
A. Your copay is due at the time services are rendered.
Q. What is Generations ObGyn’s fax number?
A. The Tower at Parkwest: (865) 769-4418
Q. What are the office hours for Generations ObGyn?
A. Monday through Friday, 8:30 AM to 5:00 PM
Q. What hours is the Nurses’ Line available?
A. Monday through Friday, 8:45 AM to 4:30 PM
Q. How do I obtain a copy of my medical records?
A. You must sign a medical release form. If your records are being sent to anyone other than a physician or your current insurance company, there is a charge of $20.00 for the first 40 pages and 25¢ for each additional page after 40.
Q. How do I get a current prescription refilled?
A. We ask that you contact your pharmacy. They will forward a request for your prescription refill. Please allow 24 hours for the request to be complete.